Terms & Conditions

These Terms & Conditions are arranged in three parts:

• Part A — Website terms of use, which apply to everyone who visits this website (sections 3–4 and 15–25).
• Part B — VIP and corporate ordering terms, which apply to hospitality and corporate enquiries and orders (sections 5–14).
• Part C — Future retail purchase terms. This website does not currently sell products online. Joining the private list is not a purchase. Separate retail purchase terms, reflecting your statutory consumer rights, will be published before any online checkout is enabled.

This website is operated by Khal Dates Ltd, trading as Khal Dates, registered in England and Wales, company number 17308912. VAT number: [VAT number, if registered]. Email: info@khaldates.com.

By using this website you agree to the website terms in Part A. If you do not agree, please do not use the website.

You may use this website for lawful, personal or business information purposes. You must not misuse it, attempt to gain unauthorised access, introduce malicious code, submit false or spam enquiries, or scrape or harvest content or data.

We take care to describe and photograph our confections accurately. Photographs are for illustration; handcrafted products naturally vary slightly in appearance, and packaging may be refined over time. Product information on the website does not constitute an offer to sell.

Submitting an enquiry through the VIP & Corporate page is a request for information and does not create a binding order or obligation on either party.

Minimum order quantities are 30 boxes for the 6-piece collection and 50 boxes for the 12-piece collection, unless otherwise agreed in writing. International supply remains subject to applicable food, import, labelling, transport and regulatory requirements.

[Any further commercial terms from the VIP & Corporate Ordering documentation to be confirmed]

Prices are not published on this website. Pricing is provided by written quotation, which will state its validity period, whether VAT is included and any delivery charges. A quotation is not an order until accepted and confirmed under section 9.

A contract is formed only when we confirm your order in writing, setting out the products, quantities, price, delivery arrangements and any bespoke specifications.

Payment terms, including any deposit, will be set out in your quotation and order confirmation. [Standard deposit and payment terms to be confirmed]

Our confections are handcrafted to order. Production lead times and delivery dates will be agreed in your order confirmation. We will tell you promptly if an agreed date is affected by circumstances outside our reasonable control.

Bespoke and personalised orders are made to your specification. You confirm that any names, logos or artwork you supply may lawfully be used, and you remain responsible for that material. Changes after production begins may not be possible.

Products and collections are subject to availability and seasonal ingredient supply. We may refine or withdraw products, and will offer suitable alternatives where an agreed item becomes unavailable.

Our products may contain or come into contact with nuts, milk, soya and other allergens. Full ingredient and allergen information will be provided on packaging and on request. Please tell us about any allergen requirements before ordering. [Allergen statement to be confirmed against final product specifications]

15.1 The website and its content, including the materials listed below, are protected by applicable intellectual property laws, including copyright, database rights, trade mark law and the law of passing off, where and to the extent such rights subsist. These rights are owned by, or licensed to, Khal Dates Ltd.

15.2 Brand identity: the Khal and Khal Dates names, the official wordmark, the Khal emblem, logos, brand graphics, packaging artwork and distinctive visual identity.

15.3 Creative materials: product, website and promotional photography and imagery, marketing copy, website design elements, illustrations, graphic assets, videos and original written content.

15.4 Product development: original confectionery designs and product presentation, original recipes and formulations, confidential manufacturing know-how, proprietary production methods and technical documentation.

15.5 Proprietary Technology: Multi-Thermodynamic Matrix Technology™ (MTMT™) is the designation used by Khal Dates Ltd for its proprietary approach to food formulation and the engineering of complex confectionery matrices.

The technology incorporates confidential technical knowledge, formulation methods, process development, research and associated know-how. Certain aspects may be protected under applicable laws governing confidential information, trade secrets and other intellectual property rights.

The publication of general descriptions of MTMT™ does not disclose or grant permission to use, reproduce or commercially exploit any confidential technical information belonging to Khal Dates Ltd. No patent registration or grant is implied by the use of the MTMT™ designation.

15.6 Accessing this website does not transfer to you any ownership of, or licence to, any intellectual property, except the limited right to view the website for its intended purpose.

15.7 Some images or materials may be generated or produced with the assistance of software tools. Rights in such materials are claimed only to the extent they subsist under applicable law. Third-party materials remain the property of their respective owners and are not claimed by Khal.

15.8 Publishing these terms does not by itself create any registered intellectual property right.

Khal™, Khal Dates™ and Multi-Thermodynamic Matrix Technology™ (MTMT™), together with the Khal Dates emblem, associated logos, distinctive branding and visual identities, are used by Khal Dates Ltd in connection with its business, products and proprietary technology.

The use of the ™ symbol identifies a designation claimed or used as a trade mark and does not represent that the mark is registered.

Nothing on this website grants permission to reproduce, imitate or commercially use Khal Dates branding, logos, emblems or other protected materials without prior written authorisation from Khal Dates Ltd, except where permitted by applicable law.

All applicable registered and unregistered intellectual property rights are reserved.

Product photography and marketing materials on this website may not be reproduced, adapted or reused for any commercial purpose without our prior written permission. Limited non-commercial sharing of a page link is permitted.

You must not, without our prior written permission: copy, reproduce, distribute, publish, modify or create derivative works from protected content for commercial purposes; use the Khal brand to imply endorsement or affiliation; replicate our packaging, confectionery designs or product presentation in a way that infringes our rights or misleads consumers; or misappropriate, reverse-engineer through unlawful means, or unlawfully disclose our confidential technical information or proprietary know-how.

Any permission or licence must be granted through a written agreement signed by an authorised representative of Khal Dates Ltd. We reserve the right to pursue appropriate remedies for any infringement, including injunctive relief and damages, as permitted by law.

Quotations, pricing, specifications, samples and technical information shared with corporate clients are confidential and may be used only to evaluate or fulfil an order. They must not be disclosed to third parties without our written consent, except as required by law.

We aim to keep the website available but do not guarantee uninterrupted access. We may update, suspend or withdraw the website or any part of it at any time.

The website links to third-party sites, such as our Instagram and TikTok pages. We are not responsible for the content or privacy practices of those sites.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law, including under the Consumer Protection Act 1987.

If you are a consumer, nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015. For business customers, our liability under a confirmed order will be set out in the order terms. [Business liability cap to be confirmed by a solicitor]

Website information is provided for general purposes; we are not liable for losses arising from reliance on it, to the extent permitted by law.

These terms are governed by the law of England and Wales. The courts of that jurisdiction have jurisdiction, save that consumers resident elsewhere in the UK may bring proceedings in their local courts.

We may update these terms from time to time. The version published here, with its “Last updated” date, applies to your use of the website. Terms agreed in a confirmed order are not changed retrospectively.

“Our dates live up to the hype. That's our guarantee.”

At Khal Dates, we take pride in the quality, craftsmanship and formulation of our luxury date confectionery. We stand behind the integrity, quality and condition of every product we supply.

1. Our Guarantee

Our Product Quality Guarantee covers genuine product defects, including:

• Spoilage, contamination or evidence of mould.
• Foreign objects or unexpected substances.
• Significant manufacturing or formulation defects affecting the product's intended quality.
• Products that do not meet their stated specifications or description.
• Other genuine faults affecting the safety, quality or condition of the confectionery.

2. What Our Guarantee Does Not Cover

Our voluntary Product Quality Guarantee does not cover dissatisfaction based solely on individual taste or personal preference, including:

• Disliking a particular flavour or ingredient.
• Finding a product too sweet, rich or intense.
• Preferring a different texture where the product meets its stated description.
• A change of mind after purchase.

These exclusions do not affect statutory consumer rights.

3. Reporting a Product Defect

Customers should contact Khal Dates at info@khaldates.com as soon as reasonably possible after discovering a suspected defect, providing:

• Their order number or proof of purchase.
• A description of the problem.
• Photographs, where appropriate and reasonably available.
• The batch number and best-before date, where available.

Customers should retain the product and packaging where safe and practicable, pending further instructions.

Do not consume any product suspected of being unsafe.

4. Assessment and Resolution

Khal Dates will review complaints fairly and promptly, considering the nature of the reported defect and any available evidence.

Where a genuine defect is established, we will provide an appropriate remedy, which may include replacement, a partial refund or a full refund, in accordance with applicable consumer law.

Consumption of an entire box does not automatically establish eligibility under our voluntary guarantee. However, genuine statutory claims will not be rejected solely because some or all of the product has been consumed.

5. Statutory Rights

This guarantee is additional to, and does not exclude, restrict or replace, any rights customers have under applicable consumer protection legislation, including the Consumer Rights Act 2015.

Where statutory rights provide a remedy, those rights take precedence over any limitations in this voluntary guarantee.

6. Food Safety

All reported food-safety concerns will be assessed appropriately. Where necessary, Khal Dates may investigate affected batches and take further action in accordance with applicable food-safety requirements.

Khal Dates Ltd trading as Khal Dates · info@khaldates.com